1. Data Controller

For the purposes of this policy, Glowie is the data controller of the personal data collected and processed in the context of providing its services.

Email: glow@glowiestudio.com
Contact Number: 0508850390
Address: Sari Road, Jeddah, Saudi Arabia

2. Data We Collect

We may collect the data necessary to provide our services and manage bookings, including, but not limited to:

• Name.
• Mobile number.
• Email address.
• City or event location.
• Event date and type.
• Booking details or selected package.
• Contact details of the couple or their authorised representative.
• Information you send to us through forms, messages, or contact requests.
• Photos and videos captured during the event within the scope of the agreed service.
• Invoice or payment details when required.
• Simple technical data that helps us improve the website experience, such as device type, browser type, or website browsing behaviour.

We are committed to collecting data that is directly related to the purpose of providing the service, and only to the extent necessary.

3. Sources of Data Collection

We collect personal data through the following methods:

• Data you provide directly when contacting us, filling out a form, or requesting a quotation.
• Data you provide when confirming a booking, signing a contract, or approving an agreement.
• Data collected during the delivery of photography or videography services at the event.
• Data provided to us by an authorised person or someone acting on behalf of the client.
• Simple technical data generated through the use of the website.

We do not collect data through unclear methods or for purposes unrelated to Glowie’s services.

4. Purpose of Collecting and Using Data

We use personal data for the following purposes:

• Responding to your enquiries and requests.
• Preparing suitable quotations and packages.
• Confirming and managing photography bookings.
• Coordinating event details before the photography date.
• Delivering photography, videography, editing, montage, and album services.
• Preparing previews, revisions, and final delivery.
• Sending preview links, download links, or digital albums.
• Issuing invoices and managing payments.
• Improving the quality of our services and client experience.
• Sending updates or special offers from Glowie if you consent to receiving them.
• Maintaining the security of the website and services.
• Complying with any legal or regulatory requirements when necessary.

We will not use your personal data for purposes that are inconsistent with the purpose for which it was collected, unless we obtain your consent or there is a lawful basis that permits such use.

5. Mandatory or Optional Provision of Data

Providing certain data is necessary to complete the booking and deliver the service, such as your name, contact number, event date, event location, and required service details.

Data related to marketing or the use of works in Glowie’s portfolio or social media accounts is optional and will only be used with your consent.

Failure to provide the essential data may affect our ability to provide the service or confirm the booking.

6. Legal Basis for Processing Data

We process your personal data based on one or more of the following legal bases:

• Your explicit or implied consent, depending on the nature of the action.
• Performance of a contract or agreement between you and Glowie.
• Compliance with legal or regulatory requirements.
• Glowie’s legitimate interest, provided that it does not affect your rights or privacy.
• Protecting the rights of Glowie or the client in the event of a claim or contractual obligation.

You may withdraw your consent for optional uses, such as marketing publication, at any time by contacting us.

7. Photos and Videos

Due to the nature of Glowie’s services, we may capture people, details, or moments from the event within the scope of coverage agreed with the client.

Photos and videos are primarily used to deliver the service, including selection, editing, montage, album design, and preparing the final materials for delivery.

We do not publish any photos or videos from your event on social media accounts, the website, or marketing materials unless we obtain your consent or as otherwise agreed in advance.

We always aim to respect the privacy of the event hosts and their guests, and to handle the materials in a way that suits the nature and privacy of the occasion.

8. Use of Works in Portfolio or Marketing

We may request your consent to use selected photos or videos in Glowie’s portfolio, website, social media accounts, or presentation materials.

Refusing the use of materials for marketing purposes does not affect the main service provided to you.

If publication is approved, we carefully select the materials and use them in a manner that respects the privacy and overall image of the occasion.

You may request that we stop using your materials for future marketing purposes, and we will handle your request in accordance with technical feasibility, applicable laws, and relevant agreements.

9. Sharing Data with Third Parties

We do not sell your personal data, photos, or videos from your event to any third party.

We may share certain data or files with supporting parties when needed to deliver the service, such as:

• The team involved in coordination, photography, editing, montage, or design.
• Service providers for storage, preview links, or download links.
• Electronic payment service providers, if applicable.
• Album printing suppliers or product suppliers related to your order.
• Technical service providers related to website operation or improvement.
• Competent authorities where there is a clear legal obligation.

Data is shared only to the minimum extent necessary, and solely for the purpose of delivering the service or complying with legal obligations.

10. Scope of Data Storage and Processing

Some data and files may be stored or processed through internal systems or technical and cloud-based services that help us provide the service, such as storage, backup, preview links, or file management.

Some of these services may be located inside or outside the Kingdom, depending on the service provider used. If any data is processed or stored through a service provider outside the Kingdom, we ensure that this is done only when necessary and in accordance with the relevant legal requirements and the protection of client privacy.

11. Data and Material Retention Period

We retain data and materials related to the service for the period necessary to complete the booking, process photos and videos, and deliver the final works to the client.

Unless otherwise agreed in the contract or approved quotation, the retention periods are as follows:

• Contact and booking data: For the duration of the service and for a suitable period after delivery for follow-up and client support purposes.
• Invoice and payment data: In accordance with the periods required by applicable accounting and tax regulations.
• Final photos and videos: According to the period stated in the contract or Glowie’s delivery policy.
• Raw materials or work files: According to the nature of the service and the period agreed with the client.

When the data or materials are no longer needed, they will be deleted, destroyed, or handled securely in a way that prevents unauthorised access, unless there is a legal or contractual reason to retain them for a longer period.

12. Data Protection

We take appropriate measures to protect your data and event materials, and to limit access to the team involved in delivering the service.

These measures may include, as needed:

• Managing access permissions to files.
• Storing materials in suitable digital environments.
• Sharing files with the client through appropriate methods.
• Handling photos and videos with confidentiality and respect.
• Using passwords or access permissions when needed.
• Raising team awareness of the importance of event privacy.
• Reviewing the methods of storing and delivering materials periodically.

We always aim to make the client experience with Glowie safe and comfortable, from the first point of contact until the final delivery of the works.

13. Cookies

Glowie’s website may use cookies to improve the user experience and understand general website usage.

You can control or disable cookies through your browser settings. Please note that some website features may not function as intended if cookies are disabled.

14. Marketing Messages and Updates

We may send you messages or updates about Glowie’s services, offers, or new works if you have provided your consent or if there has been previous communication between you and us.

You may request to stop receiving marketing messages at any time by contacting us directly.

15. Your Rights Regarding Personal Data

In accordance with the applicable laws in the Kingdom of Saudi Arabia, you may exercise your rights regarding your personal data, including:

• The right to be informed: to know how your data is collected, why it is used, how it is stored, and with whom it is shared.
• The right to access your personal data.
• The right to request a copy of your personal data where technically available.
• The right to request correction or updating of inaccurate or incomplete data.
• The right to request deletion or destruction of your personal data where legally and contractually possible.
• The right to withdraw your consent for data processing that is based on your consent.
• The right to object or submit a complaint regarding the way your data is processed.

The ability to fulfil some requests depends on the nature of the data, the purpose of processing, and the relevant legal or contractual obligations.

16. How to Exercise Your Rights and Submit Requests

To exercise any of your rights regarding your personal data, you may contact us through:

Email: [Insert email address]
Contact Number: [Insert mobile / phone number]
Contact Department: [Insert department name or privacy officer]

We will review your request and respond within a reasonable period in accordance with the applicable laws. We may request certain information to verify your identity or capacity before fulfilling the request, in order to protect your data and privacy.

If you are not satisfied with how your request is handled, you may submit a complaint to the competent authority through the official channels approved in the Kingdom of Saudi Arabia.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page, with the Last Updated date amended accordingly.

We recommend reviewing this page when needed to stay informed of any changes.

18. Contact Us

If you have any enquiry or request related to this Privacy Policy or your personal data, you may contact us through:

We are committed to handling your requests and enquiries with care and respect, in a way that protects your privacy and trust in Glowie.