1. Glowie Services

Glowie provides photography and documentation services for private occasions, including, but not limited to:

• Wedding photography.
• Katb Al-Kitab or official marriage ceremony photography.
• Engagement photography.
• Ghomrah photography.
• Family occasion photography.
• Videography and montage.
• Album design and production.
• Preparing digital materials for delivery or publishing.

The details of each service may vary depending on the selected package, approved quotation, or the client’s booking contract.

2. Offers and Packages

Service details are determined based on the type of occasion, coverage duration, event location, number of team members, type of deliverables, and any additional requirements from the client.

The details of each package or offer are clarified before confirming the booking, including the scope of service, price, coverage duration, and delivery method.

Any additional requests outside the approved package will be clarified and agreed upon in advance.

If there is any difference between the general information on this page and what is stated in the approved quotation or contract, the approved quotation or service contract shall prevail.

3. Booking Confirmation

The booking is confirmed after the client approves the offer or package and completes the agreed booking requirements.

Early booking confirmation helps us allocate the right team and prepare the coverage details in a way that suits the occasion.

Contacting us or requesting a quotation does not constitute a confirmed booking until it is confirmed by Glowie.

4. Payment

The payment method and required payments are clarified in the offer or booking agreement.

Confirming the date may require a deposit or advance payment to reserve the date and allocate the team for the occasion.

Details of the deposit, payments, and any related terms will be clarified in the client’s offer or contract.

If any taxes or official fees, such as Value Added Tax, apply, they will be clarified in the invoice or offer where applicable.

5. Changing or Rescheduling the Date

We understand that occasion dates may sometimes change, and we aim to handle adjustment requests with as much flexibility as possible.

The client may request to change or reschedule the date, and the request will be reviewed based on team availability and the available schedule.

If there are any changes to the date, location, or coverage time, we kindly ask that you inform us as early as possible so we can arrange the details appropriately.

6. Carrying Out the Coverage

We aim to document the occasion in the best possible way, and the client’s cooperation and provision of important details help us achieve the best result.

To ensure the coverage runs smoothly, we recommend providing us in advance with the following:

• The event location.
• The coverage start time.
• The event schedule or key segments.
• The important moments the client wishes to document.
• Any special notes related to privacy or photography arrangements.

The clearer the details are before the occasion, the more this helps the Glowie team provide a smoother and more organised experience.

7. Delivery and Revisions

The final work is delivered according to the timeline stated in the offer or booking agreement.

Delivery time may vary depending on the size of the occasion, number of photos, video duration, and type of deliverables required.

The service includes the revisions or adjustments stated in the approved package or offer.

If there are any comments after receiving the preview or first version, the client may send them within the period stated in the offer or agreement.

Any additional requests outside the package scope will be clarified and agreed upon in advance.

8. Albums and Final Materials

If the service includes albums or printed products, they will be produced according to the specifications approved in the offer.

The design will be sent for preview or approval whenever this is included in the service.

Printed colours may slightly differ from the digital preview due to differences in screens, printing, and materials.

9. Privacy and Use of Photos

The privacy of your occasion is very important to us.

We do not publish any photos or videos from your occasion on social media accounts, the website, or marketing materials unless we obtain your consent or as otherwise agreed in advance.

If you approve the use of selected work in Glowie’s portfolio or accounts, we carefully select the materials in a way that preserves the privacy and overall image of the occasion.

10. Privacy Policy

Glowie’s Privacy Policy is considered an integral part of these Terms and Conditions, and explains how we handle personal data, photos, and videos.

We recommend reviewing the Privacy Policy to learn more about how data is collected, used, and stored.

11. Website and Content Use

The user agrees to use Glowie’s website in an appropriate and lawful manner.

All texts, photos, designs, logos, and materials published on the website are owned by Glowie or licensed for its use, and may not be copied or used for commercial or marketing purposes without prior approval.

12. Changes to the Terms and Conditions

Glowie may update these Terms and Conditions from time to time.

The updated version will be published on this page with the Last Updated date amended accordingly.

We recommend reviewing this page when needed to stay informed of any changes.

13. Contact Us

If you have any enquiry or comment related to these Terms and Conditions or Glowie’s services, you may contact us through:

At Glowie, we are committed to making your experience with us clear, comfortable, and built on trust from the first point of contact until the final delivery of your memories.